Privacy Policy

Privacy Policy

Last updated: 1st February 2026

1. Introduction

Double Zero Media Group Limited (“DZMG”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, engage with our services, or otherwise interact with us. It also explains your rights under applicable data-protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

This policy applies to all users of our website and services, including clients, prospective clients, suppliers, and visitors.

2. Who We Are

Data Controller:
Double Zero Media Group Limited
Registered in England and Wales
Registered Office: 86–90 Paul Street, London, EC2A 4NE
Company Number: 15801725
Email: privacy@doublezero.media

DZMG provides immersive media, technology-led visual content, and associated platforms and services, including (but not limited to) drone media, 360 capture, photography, dynamic media, and web-based access to digital assets.

3. The Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide to Us

  • Name
  • Company name
  • Job title
  • Email address
  • Telephone number
  • Billing and invoicing details
  • Information submitted via contact forms, enquiry forms, booking forms, or email correspondence
  • Any other information you choose to provide when communicating with us

3.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring URLs
  • Interaction data (e.g. clicks, scroll behaviour)

This information is collected via cookies and similar technologies (see Section 10).

3.3 Client and Platform-Related Data

When providing services, we may process:

  • Client contact details
  • Property or site addresses
  • Visual media content (including images, video, drone footage, and 360 captures)
  • Platform usage data where applicable (e.g. access to hosted immersive media)

This data is processed strictly in accordance with contractual obligations and client instructions.

4. How We Use Your Data

We use personal data for the following purposes:

  • To respond to enquiries and provide requested information
  • To deliver contracted services
  • To manage client relationships and communications
  • To administer bookings, projects, and invoicing
  • To improve our website, services, and user experience
  • To ensure platform security and performance
  • To comply with legal, regulatory, or contractual obligations
  • To send service-related communications

We do not sell personal data to third parties.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – where processing is required to perform a contract or take steps prior to entering a contract
  • Legitimate interests – where processing is necessary for our business operations and does not override your rights
  • Legal obligation – where processing is required by law
  • Consent – where you have explicitly opted in (e.g. for certain marketing communications)

You may withdraw consent at any time.

6. Marketing Communications

We may send marketing or promotional communications where:

  • You have explicitly opted in, or
  • There is an existing client relationship and the communications are relevant

You can opt out at any time by:

  • Clicking the unsubscribe link in emails, or
  • Contacting us directly

We do not engage in aggressive or automated profiling for marketing purposes.

7. Data Sharing and Third Parties

We may share personal data with trusted third parties only where necessary, including:

  • IT and hosting providers
  • Analytics and performance tools
  • Payment and accounting providers
  • Professional advisers (e.g. legal, financial)
  • Platform or infrastructure partners used to deliver services

All third parties are required to:

  • Process data securely
  • Use data only for specified purposes
  • Comply with applicable data-protection laws

We do not allow third parties to use your data for their own marketing purposes.

8. International Data Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations
  • Standard contractual clauses
  • Equivalent data-protection standards

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:

  • Contractual and project delivery requirements
  • Legal, tax, or accounting obligations
  • Legitimate business needs

When data is no longer required, it is securely deleted or anonymised.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality
  • Analyse traffic and usage
  • Improve performance and user experience

You can control or disable cookies via your browser settings. Further details may be provided in a separate Cookie Policy.

11. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments
  • Access controls
  • Encryption where appropriate
  • Regular system monitoring and updates

While no system is completely secure, we take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. The most current version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: privacy@doublezero.media
Post: Double Zero Media Group Limited, 86–90 Paul Street, London, EC2A 4NE